Shipping policy
ORDER PLACEMENT AND DELIVERY
A Buyer’s order and products included therein are manufactured and delivered to the Buyer after the Buyer has placed an order and after the Buyer has been sent an order confirmation of the order and chosen payment method by email. If the Seller cannot, for any reason, confirm the Buyer’s order, the Buyer shall be informed of such without delay. If a Buyer has not received an order confirmation via email within 24 hours from placing the order, the Buyer must contact the Seller by email info@kissapuu.com in order to confirm the placement of the order. Kindly check also the junk box of your email.
A Buyer must read and accept these General Terms in order to place an order. Placing an order constitutes a binding agreement between the Seller and the Buyer concerning the sale of the Seller’s products, to which these General Terms are applied.
An order is sent from the Seller to the Buyer within 5–25 business days from the placement of the order, unless otherwise specifically announced to the Buyer.
FINLAND
In orders to Finland deliveries are taken care by Matkahuolto at Buyer's cost. The delivery fee is dependent on the contents of the order (i.a. weight of the ordered products). Additional cost is charged by Matkahuolto due to extra long pole package). Buyer can also choose a home delivery service.
Deliveries by Matkahuolto take on average 1–3 days to arrive. Matkahuolto delivers the ordered product or products to the Matkahuolto pick-up point chosen by the Buyer (R-kioski, K-Market or other Matkahuolto pick-up point). N.B! Parcel lockers should not be chosen as a pick-up point, as most Kissapuu products do not fit into a parcel locker.
EUROPEAN UNION
Orders to European Union countries are delivered to the Buyer using the GLS Euro Business Parcel service The delivery fee is dependent on the contents of the order (i.a. weight of the ordered product or volume of the package sizes).
Orders are delivered to a Buyer from Monday to Thursday during regular business hours. After the first unsuccessful delivery attempt the order is delivered to a local pick-up point. Orders to Sweden weighing under 20 kg are always delivered directly to a local pick-up point. A typical delivery time for orders is 5–10 working days, depending on the contents of the order and chosen delivery method. European Union: VAT is included.
SWEDEN & DENMARK/PostNord
Another delivery option is PostNord Home delivery (MyPack Home): Environmentally friendly delivery to your door a t the agreed time. Home delivery on the weekdays 8 am to 9 pm. In the largest cities real time trackable deliveries also in the evenings.. Estimated delivery time 3-5 weekdays. Modify your delivery as preferred. PostNord will deliver to your door at the agreed time on the weekdays from 8 am to 9 pm, depending on the delivery area. You will receive a notification via SMS or email. You can change the delivery time or give an authorization to deliver your shipment without a signature via the link in the shipment notification. If you are not on site at the time of delivery, contact PostNord customer service to arrange a new delivery. PostNord delivers the parcels in a carbon neutral way by compensating for the carbon dioxi de emissions caused by delivery.
OUTSIDE EUROPEAN UNION
Orders to Australia, New Zealand, North America, Malaysia, Singapore, Japan, UAE or Europe outside EU are delivered to the Buyer using GLS Euro or Global Business/Express Parcel & Fedex service. The delivery fee is dependent on the contents of the order (i.a. weight of the ordered product or volume of the package sizes).
UK: unfortunately we are unable to deliver orders less than 135 £/155,87 € due to new VAT regulations after brexit. We are very sorry.
Orders are delivered to a Buyer from Monday to Thursday during regular business hours. After the first unsuccessful delivery attempt the order is delivered to a local pick-up point. A typical delivery time for orders is 5–10 working days, depending on the contents of the order and chosen delivery method.
TAXES AND CUSTOMS CHARGES
Deliveries within the European Union include value added tax. Deliveries to non-EU countries do not include value added tax (VAT 0) or customs charges. The amount of delivery fees is automatically added to the total price of the order and is stated on the Webshop shopping cart before order placement. Local regulations and customs clearance is at Buyer's responsibility.
The Seller is not liable for a delayed delivery of a Buyer’s order or damage caused by such delay arising out of or in connection with actions of the delivery company or any other cause outside the Seller’s control.